Order:

How can i palce an oder?

You con place an order on our website by browsing our products and adding items to your cat. At checkout, you wil need to provide your

shipping and payment information.

What payment methods do you accept?

We accept all major credit cards (VISA/MASTER/MAESTRO/JCB/AMERICAN EXPRESS/DINERS CLUB/DISCOVER) and PayPal.

Why was my payment declined?

There are several reasons why a payment may be declined, including insufficient funds, incorrect billing information, or a problem with your card issuer. If you are having trouble with your payment, please contact your card issuer or our customer service team for assistance.

How do l track my order?

Once your order has been shipped out, you will receive an email with a tracking number.

Can l cancel or change my order?

Yes, but only if your order has not left our warehouse. We would be more than happy to help, please Contact Us immediately. However, once the order has shipped, we are unable to change or cancel your order.

Product:

How do i know which size to oder?

Each product page includes a size chart to help you find the best fit. Please note that some styles may fit differently, so it’s important to check the size chart for each product.

How to choose size?

We have a Size Guide on every product page to help you select the right size. Just click the Size Chart below the product information.

What happens if my item is out of stock?

Some popular products can be out of stock due to peaks in our sales on promotional days. If your item is out of stock, you will receive an email. You can either cancel the unavailable item for a refund or choose a different item from our shop.

Return:

What is you return policy?

We offer a 30-day return policy for all unused and unworn merchandise. Items must be returned in their original condition and packaging, with all tags and labels attached.

For international orders where the issue is not related to product quality but stems from customers' personal reasons, we have a return policy that typically does not allow for such returns. We kindly request our customers to carefully verify their orders upon placing them to avoid any inconveniences.

How can I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item.

Get In Touch With Us

We’re always here to help. Get in touch if you need assistance. lilyweishoes@gmail.com